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POLICIES

APPOINTMENT BOOKING

  • Tiana Lash Pro uses a third party app for appointment bookings, called GlossGenius. ​You will be required to input your personal information and a credit card on file. A nonrefundable deposit is required for most service appointments. Deposit amounts vary based on services booked.

CANCELLATION and RESCHEDULING

  • You may cancel your appointment at any time, even up to the start of your appointment. However, please note that you will forfeit your deposit for any cancellations (even outside of 24 hours before appointment), as well as incur a 50% cancellation fee if you cancel within 24 hours of your appointment start time.

  • If you want to reschedule, please cancel your current appointment and book a new one. The deposit is nonrefundable for cancellations even if you book a new appointment and if cancellation is within 24 hours of your appointment start time, you will still be charged a 50% cancellation fee.

  • If you have any questions or concerns regarding your appointment, please contact me directly by text or call.

PAYMENTS

  • We accept credit cards, Venmo, Zelle, and cash. Credit card payments may be charged a transaction fee of 3.5% from GlossGenius.

REFUNDS

  • We take pride in our work and care for our clients. If you have an allergic reaction to a service we provided, we will gladly remove your lashes free of charge. This is on a case by case basis and we must be able to verify the allergic reaction. In cases where a removal is approved by Tiana Lash Pro, we will schedule you the next available appointment slot, which may be on the same day or at another date.

  • If you are simply unhappy with your lashes or if you do not want to keep your lash extensions immediately after they have been installed, a removal will be offered free of charge. However, you will still be responsible for the appointment service charges.

SOCIAL MEDIA and PHOTOGRAPHS

  • We often ask our clients if we can take before, during, and after photographs of our services. If you agree, please note that you are granting us ownership of these photos and that we may publish and reproduce photographs of you, your face, eyes or eyelashes, both before and after the procedure, for any advertising, social media, or other purposes whatsoever. If you would like a copy of these photos, please let me know so I can send them to you.

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